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maximiliansteuck

Solutions Engineer (f/m/d)

Company Description

Receeve will become an industry standard in customer communications within the debt industry. We are redefining the industry via technology and are driven by a human-centric approach that we call “resolutive dialogue”. Processes and regulation need to be baked into code, driving efficiency and transparency. We are a highly experienced team staffed by industry veterans and software artisans. We provide sophisticated, end-to-end communications as part of debt servicing for companies and funds of all sizes. We pride ourselves on having our team be the drivers of change in our industry.

 

What we are looking for

Receeve is looking for a Solutions Engineer to engage with our clients to take them from today into a fully AI & cutting edge tomorrow. This is a hands-on technologist role and you will wear many hats. It requires someone with technological know-how combined with outstanding communication skills. You need to regularly simplify geeky jargon into a compelling story. You will need to be able to think on your feet, and craft solutions that combine technology, process, and the needs of various stakeholders. 

You will be architecting and executing solutions for financial institutions and explaining our platform to business users, implementation teams and C-level executives. You will experience and steer the entire project lifecycle, from conception to design to technology evaluation, through to closing the deal and implementation.

 

 

Responsibilities

  • Customer onboarding  – Manage and adapt the overall customer onboarding process from a technical standpoint, delivering a friction-free transition from our sales team and working with the customer success team
  • “Go Live” coordination – Scope and define client integration requirements and be responsible for getting clients live
  • Creative problem solving – Continually raise the bar and drive to deliver high quality and pragmatic products, services and processes
  • Demo expert – Deliver in-depth technical product demos to customers and prospects at all levels within an organization
  • Technical subject matter specialist –  Act as the main authority in sales meetings and support the sales and implementation cycle. You work on the elimination of technical objections and build rapport with business and engineering teams at prospective customers as well as at current clients
  • Sales process – Write answers and be accountable for lengthy, complex RFIs, RFPs and security questionnaires

 

 

Your profile

  • Degree in a technology related discipline (e.g. Computer Science)
  • Excellent verbal and written communication skills in English, where German is a plus
  • More than 5 years experience with client-facing and technical roles in SaaS, preferably in startups or a similar high-growth environment
  • An ability to simplify complex topics, and always relate technical explanations back to the business value of the product
  • Quick, on-your-feet thinking, especially in meetings where you might be asked rapid-fire questions
  • Comfortable working with customers 
  • Ability to deliver under pressure and tight deadlines and to thrive in an international start-up team environment 
  • High level of motivation as well as a never ending curiosity and a “get stuff done” attitude
  • Independent team player who enjoys goal-oriented work

 

 

With us you will have:

  • A chance to re-shape the future of debt in Europe
  • A very international, high-profile team with an office in the heart of Hamburg (Hafencity)
  • Autonomy in your day-to-day processes
  • A competitive salary and equity
  • Flexible working hours and optional home office days

 

Apply

Customer Success Manager (f/m/d)

Company Description

Receeve will become an industry standard in customer communications within the debt industry. We are redefining the industry via technology and are driven by a human-centric approach that we call “resolutive dialogue”. Processes and regulation need to be baked into code, driving efficiency and transparency. We are a highly experienced team staffed by industry veterans and software artisans. We provide sophisticated, end-to-end communications as part of debt servicing for companies and funds of all sizes. We pride ourselves on having our team as the drivers of change in our industry.

 

Job Description

Receeve is looking for a Customer Success Specialist to ensure customers achieve their desired outcomes, boost response rates and drive value throughout the Receeve on-boarding experience. You are a trusted advisor and can influence everything the customer touches in their initial and ongoing experience with us. This position interacts with all Receeve customers (Buyers & Suppliers) to provide high touch service that respects the relationship of the customers to Receeve and is a true Receeve ambassador.

 

Responsibilities

  • Ownership, management and adaptation of the overall customer on-boarding process, delivering a friction-free transition from our sales team to the customer success team
  • Engaging with customers via phone, email, chat, webinar, etc to assist in the customer on-boarding process and driving a high response rate
  • Identify & target “at risk” customers (i.e limited activity, communication issues, etc) and take appropriate actions to engage them to understand their situation & drive remedies
  • Develop a comprehensive understanding of customer behaviour and their needs together with our sales and marketing teams. This includes key industries, business challenges, and objectives to appropriately communicate Receeve’s product’s capabilities and associated business benefits, addressing customer needs throughout the on-boarding process
  • Understanding and communicating industry best practices and the evolution of Receeve’s products and platform functionality, methodology, and administrative services integral to the customer’s success
  • Identifying risks for the customers’ successful completion of the Receeve evaluation process and actively work to mitigate issues before they occur. Work with internal & external stakeholders to facilitate communication and information exchange
  • Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with our team, management, & other stakeholders to bridge gaps that may exist between customer expectations & participation

 

Qualifications

  • Degree in a Technology related discipline 
  • Must be fluent in English and German. Proficiency in additional languages is appreciated
  • Experience – At least 3 years and up to 5 years working experience preferably in startups or a similar high-growth environment working in a tech-related role
  • Good communication skills (oral and written)
  • Customer and quality oriented attitude
  • Ability to deliver under pressure and tight deadlines
  • Demonstrate high proficiency in process development
  • Demonstrate structured approach and a methodological mindset
  • Ability to thrive in an international start-up team environment

 

With us you will have:

  • A chance to re-shape the future of debt in Europe
  • A very international, high-profile team with an office in the heart of Hamburg (Hafencity)
  • A flat hierarchy, where you will have direct access to the founders and won’t be tied up in politics
  • Autonomy in your day-to-day processes
  • A high degree of learning and ownership in a dynamic environment
  • A competitive salary  
  • Flexible working hours and optional home office days

 

Apply

Business Analyst (f/m/d)

Receeve is a well funded (€4m Seed Round February, 2020), FinTech start-up based in Hamburg, run by seasoned founders. We are recruiting determined individuals looking to put their dent on the world and in the collections space. We believe that our software has the potential to completely disrupt the debt servicing industry and take it in a new direction by driving resolutive dialogue between our clients and their customers. Further, we want to reimagine the industry ground up based on technology versus manual processes. We help our clients drive customer retention and loyalty first and with transparency, we want to clean up a business with a horrible image. 

We are looking for team members who “run up escalators” and live with a sense of urgency to get things done. Our job descriptions are written in pencil. Once in your role, you adapt to the tasks at hand and steer your own career. We like to set our targets high but believe in under-promising and over-delivering. And finally, we like well-rounded individuals. We work hard but we have families, do sports, pursue the arts, travel and whatever else allows us to decompress when necessary. 

We are looking for highly motivated candidates to grow Receeve with us: 

Business Analyst (f/m/d)

About the role:

  • You will work and interact extensively with management 
  • You will own and drive projects and sales initiatives, measured by their success
  • You propose, develop and prepare materials and presentations for prospective partners and investors
  • You support our continuously growing customer success team when onboarding new clients
  • You systematically collect data and perform market research
  • You actively take part in sales and investor meetings with responsibility for follow-up
  • You contribute to an ever-adapting set of metrics and processes to help define best practices in our business
  • You enjoy being part of a team, like taking ownership and believe in working together: We’re a small but fast-growing team. Everyone pulls together and shares learnings to make the entire organization stronger

This role allows you to develop into a management role. We want you to stick around long-term but we also want you to learn enough to go start your own company if you choose. We want you to be excited about working in a startup and seek individuals who see their careers in this segment.

Your profile:

  • You already have some work experience, preferably in startups or a similar high-growth environment
  • You show a high level of motivation as well as commitment and have a “get stuff done” attitude
  • You demonstrate deep interest in FinTechs, Entrepreneurship or Banking
  • You have excellent communication skills (English as well as German necessary)
  • You are a team player who is independent and enjoys goal-oriented work
  • You know where you want your career to go and are looking to work with mentors who are interested in seeing you develop in your role

With us you will have:

  • A chance to re-shape the future of debt in Europe
  • A very international, high-profile team with an office in the heart of Hamburg (Hafencity)
  • A flat hierarchy, where you will have direct access to the founders and won’t be tied up in politics
  • Autonomy in your day-to-day processes 
  • A high degree of learning and ownership in a dynamic environment
  • A competitive salary and opportunity for equity options
  • Flexible working hours (we don’t do 9-to-5)
  • Distributed team with ability to work from home and office

 

Apply