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Customer Success Manager (f/m/d)

Company Description

Receeve will become an industry standard in customer communications within the debt industry. We are redefining the industry via technology and are driven by a human-centric approach that we call “resolutive dialogue”. Processes and regulation need to be baked into code, driving efficiency and transparency. We are a highly experienced team staffed by industry veterans and software artisans. We provide sophisticated, end-to-end communications as part of debt servicing for companies and funds of all sizes. We pride ourselves on having our team as the drivers of change in our industry.

 

Job Description

Receeve is looking for a Customer Success Specialist to ensure customers achieve their desired outcomes, boost response rates and drive value throughout the Receeve on-boarding experience. You are a trusted advisor and can influence everything the customer touches in their initial and ongoing experience with us. This position interacts with all Receeve customers (Buyers & Suppliers) to provide high touch service that respects the relationship of the customers to Receeve and is a true Receeve ambassador.

 

Responsibilities

  • Ownership, management and adaptation of the overall customer on-boarding process, delivering a friction-free transition from our sales team to the customer success team
  • Engaging with customers via phone, email, chat, webinar, etc to assist in the customer on-boarding process and driving a high response rate
  • Identify & target “at risk” customers (i.e limited activity, communication issues, etc) and take appropriate actions to engage them to understand their situation & drive remedies
  • Develop a comprehensive understanding of customer behaviour and their needs together with our sales and marketing teams. This includes key industries, business challenges, and objectives to appropriately communicate Receeve’s product’s capabilities and associated business benefits, addressing customer needs throughout the on-boarding process
  • Understanding and communicating industry best practices and the evolution of Receeve’s products and platform functionality, methodology, and administrative services integral to the customer’s success
  • Identifying risks for the customers’ successful completion of the Receeve evaluation process and actively work to mitigate issues before they occur. Work with internal & external stakeholders to facilitate communication and information exchange
  • Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with our team, management, & other stakeholders to bridge gaps that may exist between customer expectations & participation

 

Qualifications

  • Degree in a Business related discipline (Management, Business, Marketing)
  • Must be fluent in English and German. Proficiency in additional languages is appreciated
  • Experience – At least 3 years and up to 5 years working experience preferably with international exposure in a sales/support role
  • Good communication skills (oral and written)
  • Customer and quality oriented attitude
  • Ability to deliver under pressure and tight deadlines
  • Demonstrate high proficiency in process development
  • Demonstrate structured approach and a methodological mindset
  • Ability to thrive in an international start-up team environment

 

With us you will have:

  • A chance to re-shape the future of debt in Europe
  • A very international, high-profile team with an office in the heart of Hamburg (Hafencity)
  • A flat hierarchy, where you will have direct access to the founders and won’t be tied up in politics
  • Autonomy in your day-to-day processes
  • A high degree of learning and ownership in a dynamic environment
  • A competitive salary  
  • Flexible working hours and optional home office days

 

Apply

Business Analyst (f/m/d)

Receeve is a venture financed, digital debt servicing start-up based in Hamburg. We are currently building a team of like-minded and determined individuals, all looking to put their dent on the world and in the FinTech sector. We believe that our software has the potential to completely disrupt the debt servicing industry and take it in a new direction. Further, we want to reimagine the industry ground up based on technology versus manual labor. These processes as well as regulatory aspects need to be baked into the code, driving effectiveness and transparency. We help our clients put their customers first and with transparency, we want to clean up a business with a horrible image. 

We are looking for team members who run up escalators and live with a sense of urgency to get things done. Our job descriptions are written in pencil. Once in your role, you adapt to the tasks at hand and wield the pencil as well as the eraser. We like to set our targets high but believe in under-promising and over-delivering. And finally, we like well-rounded individuals. We work hard but we have families, do sports, pursue the arts, travel and whatever else allows us to decompress when necessary. 

We are looking for high quality support to develop and grow our business as a

 

Business Analyst (f/m/d)


About the role:

  • You will be working directly alongside management 
  • You will participate in projects and sales initiatives and contribute to their success
  • You develop and prepare statistics and presentations for prospective partners and investors
  • You support our continuously growing customer success team when onboarding new clients
  • You systematically collect data and perform market research
  • You actively take part in sales and investor meetings and you are responsible for follow-up
  • You contribute to an ever-adapting set of processes and help define best practices in our business
  • You enjoy being part of a team and believe in working together: We’re a small but fast-growing team. Everyone needs to pull for each other and share learnings to make the entire organization stronger

This role allows you to develop into a management role. We want you to stick around long-term but we also want you to learn enough to go start your own company if you choose.

 

Your profile:

  • You already have some work experience, preferably in startups or a similar high-growth environment
  • You show a high level of motivation as well as commitment and have a “get stuff done” attitude
  • You demonstrate deep interest in FinTechs, Entrepreneurship or Banking
  • You have excellent communication skills (English necessary, German optional)
  • You are a team player who is independent and enjoys goal-oriented work
  • You know where you want your career to go and are looking to work with mentors who are interested in seeing you develop in your career 

 

With us you will have:

  • A chance to re-shape the future of debt in Europe
  • A very international, high-profile team with an office in the heart of Hamburg (Hafencity)
  • A flat hierarchy, where you will have direct access to the founders and won’t be tied up in politics
  • Autonomy in your day-to-day processes
  • A high degree of learning and ownership in a dynamic environment
  • A competitive salary  
  • Flexible working hours and optional home office days

 

Apply

Junior HR Recruiter (f/m/d)

Receeve is a venture financed, digital debt servicing start-up based in Hamburg. We are currently building a team of like-minded and determined individuals, all looking to put their dent on the world and in the FinTech sector. We believe that our software has the potential to completely disrupt the debt servicing industry and take it in a new direction. Further, we want to reimagine the industry ground up based on technology versus manual labor. These processes as well as regulatory aspects need to be baked into the code, driving effectiveness and transparency. We help our clients put their customers first and with transparency, we want to clean up a business with a horrible image. 

We are looking for team members who run up escalators and live with a sense of urgency to get things done. Our job descriptions are written in pencil. Once in your role, you adapt to the tasks at hand and wield the pencil as well as the eraser. We like to set our targets high but believe in under-promising and over-delivering. And finally, we like well-rounded individuals. We work hard but we have families, do sports, pursue the arts, travel and whatever else allows us to decompress when necessary. 

We are looking for high quality support to develop and grow our business as a

(Junior) HR Recruiter (f/m/d)

About the role

  • You have the chance to shape the team and culture of a fast growing startup
  • You will be responsible for the sourcing, recruiting and selection process including on- and offboarding and the continual improvement of this process
  • You don’t simply rely on agencies, searching job boards or a database to find candidates. You know your way around different sourcing channels (LinkedIn, Stackoverflow, etc) and like to discover new approaches
  • You can uncover technical aptitude and are able to distinguish between outstanding and average candidates
  • You’ve got a real interest in staying in the know with technology and you are genuinely interested in hiring the best possible people you can to further grow our business
  • You enjoy being part of a team and believe in working together: We’re a small, fast-growing team. Everyone needs to pull for each other and share best practices to make the entire organization stronger

Your profile

  • You already have some work experience, preferably in startups or a similar high-growth environment
  • You have strong communication skills in English and German, love working with people and are good at building rapport with employees
  • You are comfortable using digital tools to run the HR organisation (e.g. Personio)
  • You’re organized, self-driven, goal oriented and have a “get stuff done” attitude
  • You are a creative and innovative thinker but like to have fun, are easy to get along with and are comfortable driving team-building events and activities

With us you will have…

  • A chance to re-shape the future of debt in Europe
  • A very international, high-profile team with an office in the heart of Hamburg (Hafencity)
  • A flat hierarchy, where you will have direct access to the founders and won’t be tied up in politics
  • Autonomy in your day-to-day processes 
  • A high degree of learning and ownership in a dynamic environment
  • A competitive salary  
  • Flexible working hours and home office as an option

Apply

 

Data Scientist (f/m/d)

Receeve is seeking a Data Scientist (f/m/d) to develop and own the machine learning components for our disruptive debt servicing platform based in Hamburg. 

We help resolve serious problems in credit, where there are impacts on all kinds of businesses and consumers. It’s serious business and European banks alone generate over 150 billion Euros per year in new problem cases. 

But it’s not just the business opportunity that is large. It’s the tech challenge. Everything we deal with is asynchronous. There can be milliseconds or weeks in between reactions or events. This comes with a set of technical challenges that go above and beyond the run of the mill app. There are multiple stakeholders, inputs, and third parties. As a team, we built a fully enterprise-ready solution in the course of a few months, one capable of scaling almost infinitely. Our architecture is unique and provides real flexibility for implementing new features. 

Our people combine a never-ending curiosity, a desire to make things happen, work openly and closely with colleagues across the business, and evolve to become comfortable with making their own decisions and taking responsibility for services that make up the entire system. 

They put in the thought on complex issues, talk within the team about the tradeoffs of various solutions, welcome feedback, and implement quality directly into the code. This includes comfort with various abstractions and patterns, as well as creating the tests necessary to ensure that the code works properly. When there is technical debt created, they document it for later, or while building something new, refactor the services to make them better as they go. 

What we’re looking for:

  • Enthusiasm for working in a high-profile startup culture. We ship updates quickly, on tight schedules, with large volumes being processed
  • Ability to write algorithms in Python
  • Understanding in a variety of ML techniques that can be applied to answer various questions
  • Extending company’s data with third party sources of information when needed
  • Work with the platform engineers to expand data collection procedures to include information that is relevant for our systems 
  • Doing ad-hoc analysis and presenting results in a clear manner
  • Proficiency in using query languages such as SQL

If you think a great day starts with a challenge to solve, want to have a real impact in one of Europe’s Fintech companies, and be part of a diverse team, then send us a CV and do include some information that’s helpful to round out the bullet points in a CV. This could be a short blurb why you’re interested, a link to code or projects you’ve done in the past. Anything that helps us understand you. 

Benefits:

  • Work in the architecture everyone talks about, but doesn’t implement
  • Work in the heart of Hamburg in a very international team
  • A flat hierarchy, where you will have direct access to the founders
  • A high degree of learning and ownership in a dynamic environment

Apply

QA Engineer (f/m/d)

Receeve is seeking a QA Engineer (f/m/d) to develop and own the build pipeline for our disruptive debt servicing platform based in Hamburg. 

We help resolve serious problems in credit, where there are impacts on all kinds of businesses and consumers. It’s serious business and European banks alone generate over 150 billion Euros per year in new problem cases. 

But it’s not just the business opportunity that is large. It’s the tech challenge. Everything we deal with is asynchronous. There can be milliseconds or weeks in between reactions or events. This comes with a set of technical challenges that go above and beyond the run of the mill app. There are multiple stakeholders, inputs, and third parties. As a team, we built a fully enterprise-ready solution in the course of a few months, one capable of scaling almost infinitely. Our architecture is unique and provides real flexibility for implementing new features. 

Our people combine a never-ending curiosity, a desire to make things happen, work openly and closely with colleagues across the business, and evolve to become comfortable with making their own decisions and taking responsibility for services that make up the entire system. 

They put in the thought on complex issues, talk within the team about the tradeoffs of various solutions, welcome feedback, and implement quality directly into the code. This includes comfort with various abstractions and patterns, as well as creating the tests necessary to ensure that the code works properly. When there is technical debt created, they document it for later, or while building something new, refactor the services to make them better as they go. 

What we’re looking for:

  • Enthusiasm for working in a high-profile startup culture. We ship updates quickly, on tight schedules, with large volumes being processed
  • Polyglots welcome: We use Typescript for most everything, but experience with typical back-end programming languages and no fear of typing is fine
  • Ability to create and own the whole continuous integration & delivery pipelines
  • A depth of understanding for different types of testing: Front-End, Unit, Integration, Contract, etc.
  • Experience in Agile software development: Git, Jira, etc.
  • Experience in cloud-based ecosystems like AWS

If you think a great day starts with a challenge to solve, want to have a real impact in one of Europe’s Fintech companies, and be part of a diverse team, then send us a CV and do include some information that’s helpful to round out the bullet points in a CV. This could be a short blurb why you’re interested, a link to code or projects you’ve done in the past. Anything that helps us understand you. 

Benefits:

  • Work in the architecture everyone talks about, but doesn’t implement
  • Work in the heart of Hamburg in a very international team
  • A flat hierarchy, where you will have direct access to the founders
  • A high degree of learning and ownership in a dynamic environment

Apply