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Business Jobs

Customer Success Manager – SaaS (f/m/d)

YOUR MISSION

In this very critical role you are responsible for developing customer relationships! You ensure that customers are satisfied with our services and improve areas of dissatisfaction in order to reduce the churn rate and help them growth with Receeve. Starting with the onboarding process, you will be the customer’s primary point of contact and will lead implementations, product trainings and much more. To succeed at this, you need to be able to wear many hats: everything from problem-solving, analytical skills, sales, and project management. 

Let’s look at some of the job details

  • You make sure that accounts are successfully set up and that the customers directly see the value of our product. 
  • You create and own the entire onboarding process for our customers and make sure that each customer receives a detailed product intro. 
  • You supervise the go-live and together with our IT team support with the technical implementation. 
  • You regularly check up on your customers to make sure they are satisfied with the product and ensure that they are updated on new product features. 
  • Sometimes things did not turn out as expected: You support your customers through the escalation management and find ways to maintain the customer relationship.  
  • You gather the customer’s feedback and implement this into our product, marketing and sales processes.

In short, your mission will be to make sure that we deliver the best possible service.

YOUR PROFILE

  • You have successfully completed your studies in economics and social sciences, technical business administration or a comparable degree program.
  • You have at least 2-3 years experience in a customer facing role such as Customer Success Management / Business Development or Account Management.
  • Ideally, you bring along experience in the B2B software environment and the FinTech sector.
  • You are able to handle technical and non-technical issues and do your best to make the customer happy.
  • You are open-minded, empathetic, and goal-oriented – you get things done!
  • You have excellent verbal and written communication skills in both German and English, a Nordic language being a bonus.

 

Apply here 

Senior Sales Manager (f/m/d)

We are looking for highly experienced support to build up our Sales Department. Are you thrilled to tackle the European market with our innovative debt servicing software?

This will be your mission

  • You build strong relationships and partnerships with our enterprise customers (e.g. banks, energy- and telecommunications provider), identify business opportunities and lead contract negotiations to drive towards closing. 
  • You play an important role in developing, implementing and maintaining creative sales strategies and identify areas of improvement. 
  • You track sales activities and create reports by analyzing and summarizing information that can be used for strategic decision making. 
  • You present the company at sales events and conferences and position the company as the market leader, gaining trust from our clients.  
  • You mentor team members, help build up the team and manage them towards becoming a successful sales unit.

Your profile

  • Networking: It’s easy for you to build up relationships with different kinds of people and you are comfortable going into relationships cold. 
  • Communication: You are able to inspire and convince others.
  • Drive: You want to push projects and bring along the necessary ambition and motivation.
  • Passion: You are thrilled to work in Sales and you stay up-to-date with industry best practices and standards.
  • Assertiveness: You don’t need to take the easiest path and challenge the business with your new ideas.
  • Multilingualism: English is a must-have, German would be desirable and Swedish would be a bonus on top!

Why us?

  • A chance to re-shape the future of debt in Europe
  • An office in the heart of Hamburg in a very international team
  • Flat hierarchy and lots of autonomy and ownership
  • 30 days paid vacation
  • Free drinks and fruits
  • Flexible working hours

Does this sound like you? We are looking forward to receiving your CV incl. availability and salary expectation

Apply here

Junior Sales Manager (f/m/d)

Are you looking to make your first career steps into Sales?

Then we might have the perfect opportunity for you. We are looking for a Junior Sales Manager (f/m/d) to join our team based in Hamburg or Stockholm.

This is what are day may look like:

  • Based in either Hamburg or Stockholm you will support the Management and Founders in any kind of Sales activities (e.g. preparing reports on the potential client base and/or preparing sales documents for the German and Nordic market).
  • You are directly involved in sales pitches. You won’t be left to go it alone and will work together with senior management as part of the process. 
  • You constantly observe as well as analyze the market and initiate new ideas on how to expand our client base.
  • We have a lot of highly interesting and challenging projects for you. At Receeve you will have the opportunity to shape the business with your own ideas.

Does this sound challenging to you? Then let’s have a look at the requirements:

  • Networking: It’s easy for you to make contacts, even when going in cold.
  • Communication: You are able to inspire and convince others.
  • Drive: You want to drive projects and bring along the necessary ambition and motivation.
  • Passion: You are thrilled to work in Sales and want to develop into a more senior role as we grow.
  • Assertiveness: You don’t need to take the easiest path, and challenge the business with your new ideas.
  • Multilingualism: English is a must-have, a solid knowledge of German would be desirable and Swedish a bonus!

This is what working at Receeve looks like:

  • A chance to re-shape the future of debt in Europe
  • An office in the heart of Hamburg in a very international team
  • Flat hierarchy and lots of autonomy and ownership
  • 30 days paid vacation
  • Free drinks and fruits
  • Flexible working hours

Does this sound like you? We are looking forward to receiving your CV incl. availability and salary expectation

Apply here

Product Owner (f/m/d/)

As Product Owner you will shape our product strategy and roadmap. Together with the founders and the development team you will be responsible for the core of our company – OUR PRODUCT from ideation through development, launch, growth and maintenance.

Let’s look the the requirements in more detail

Creating alignment on vision

  • Work with management to ensure a clear alignment of business goals that can be used for prioritizing roadmaps.
  • Communicate this with all parties, including stakeholders and development team.

Manage external feedback

  • In early stages of customer onboarding, gather requirements and suggest solutions for them (maybe not in the software itself).
  • Create and manage acceptance tests that customers can use.
  • After deployment, maintain a feedback loop to identify areas of improvement, be it in outward-facing systems, or reduced maintenance or cost internally.

Managing the product backlog

  • Generate and manage the list of work to be executed by the development team
  • Ensure that the backlog is in alignment with the vision.
  • Make the backlog visible and transparent for all parties.
  • Look for ways to optimize our approach to development in order to increase effectiveness in reaching our roadmap goals.

Economic Decision-Making

  • Gather data and over time work to shift decision-making towards trade-offs of scope, budget (or cost of operations), time, and quality.
  • Balance that against the calculated benefit of items in the backlog.
  • You manage product delivery in an agile environment and guide your team through all sprint activities

Your Profile:

  • You have gained relevant experience working in Product Management or as Product Owner ideally in an agile and fast-paced environment
  • You have a strong sense of commitment and ownership and you know how to prioritise tasks in an analytical manner
  • You know how to translate business requirements and get your team excited for these
  • You can work independently and you are not afraid to try out new ideas
  • You are fluent in English and preferably also know (some) German

 

Does this sound like you? We are looking forward to receiving your CV incl. availability and salary expectation

Apply here