Business Jobs

Customer Success Manager (f/m/d)

By 14th February 2020 April 24th, 2020 No Comments

Receeve is a well funded (€4m Seed Round February, 2020), FinTech start-up based in Hamburg, run by seasoned founders. We are recruiting determined individuals looking to put their dent on the world and in the collections space. We believe that our software has the potential to completely disrupt the debt servicing industry and take it in a new direction by driving resolutive dialogue between our clients and their customers. Further, we want to reimagine the industry ground up based on technology versus manual processes. We help our clients drive customer retention and loyalty first and with transparency, we want to clean up a business with a horrible image. 

We are looking for team members who “run up escalators” and live with a sense of urgency to get things done. Our job descriptions are written in pencil. Once in your role, you adapt to the tasks at hand and steer your own career. We like to set our targets high but believe in under-promising and over-delivering. And finally, we like well-rounded individuals. We work hard but we have families, do sports, pursue the arts, travel and whatever else allows us to decompress when necessary. 

 

Job Description

Receeve is looking for a Customer Success Specialist to ensure customers achieve their desired outcomes, boost response rates and drive value throughout the Receeve on-boarding experience. You are a trusted advisor and can influence everything the customer touches in their initial and ongoing experience with us. This position interacts with all Receeve customers (Buyers & Suppliers) to provide high touch service that respects the relationship of the customers to Receeve and is a true Receeve ambassador.

 

Responsibilities

  • Ownership, management and adaptation of the overall customer on-boarding process, delivering a friction-free transition from our sales team to the customer success team
  • Engaging with customers via phone, email, chat, webinar, etc to assist in the customer on-boarding process and driving a high response rate
  • Identify & target “at risk” customers (i.e limited activity, communication issues, etc) and take appropriate actions to engage them to understand their situation & drive remedies
  • Develop a comprehensive understanding of customer behaviour and their needs together with our sales and marketing teams. This includes key industries, business challenges, and objectives to appropriately communicate Receeve’s product’s capabilities and associated business benefits, addressing customer needs throughout the on-boarding process
  • Understanding and communicating industry best practices and the evolution of Receeve’s products and platform functionality, methodology, and administrative services integral to the customer’s success
  • Identifying risks for the customers’ successful completion of the Receeve evaluation process and actively work to mitigate issues before they occur. Work with internal & external stakeholders to facilitate communication and information exchange
  • Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with our team, management, & other stakeholders to bridge gaps that may exist between customer expectations & participation

 

Qualifications

  • Degree in a Technology related discipline 
  • Must be fluent in English and German. Proficiency in additional languages is appreciated
  • Experience – At least 3 years and up to 5 years working experience preferably in startups or a similar high-growth environment working in a tech-related role
  • Good communication skills (oral and written)
  • Customer and quality oriented attitude
  • Ability to deliver under pressure and tight deadlines
  • Demonstrate high proficiency in process development
  • Demonstrate structured approach and a methodological mindset
  • Ability to thrive in an international start-up team environment

 

With us you will have:

  • A chance to re-shape the future of debt in Europe
  • A very international, high-profile team with an office in the heart of Hamburg (Hafencity)
  • A flat hierarchy, where you will have direct access to the founders and won’t be tied up in politics
  • Autonomy in your day-to-day processes
  • A high degree of learning and ownership in a dynamic environment
  • A competitive salary  
  • Flexible working hours and optional home office days

 

Apply

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