“re:ceeve provided the best solution we could find in the market. We chose re:ceeve because of a fast integration, intuitive interface, and effective delivery of KPIs.”
Managing Director, Pactum Collections GmbH
Ferratum is an international provider of mobile banking services and digital consumer and small business loans. re:ceeve works with their subsidiary, Pactum Collections GmbH (“Pactum”) to simplify receivables & portfolio management. The partnership with re:ceeve is a perfect fit for Pactum as they scale their services to a pan-European level by leveraging state-of-the-art technology, advanced behavioral science & AI to reshape the sector.
Pactum deals with thousands of overdue accounts each week. The problem with these overdue accounts is further multiplied by their presence in 17 countries. There was an increasing need to shift towards a more digital collections management system, and manage the call centre operations in the most efficient way.
After considering several available options, Pactum chose the enterprise collections platform re:ceeve, beginning their shift to a digital-first approach in collections.
A combination of digital outreach and self-service payment options enabled customers to make payments easily. This ultimately reflected in an increased amount recovered overall from customers who were 7 days past due (DPD).
The drag-and-drop customer journey editor allowed Pactum to offer installment plans to their customers in a smarter and segmented manner. An unprecedented 3X increase in the customers’ choosing instalment plans was observed.