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Collections, Customer Experience, SaaS
Achieving an Individualised Approach to Collections Case Management

For too long, collections case management has been a one-size-fits-all activity. Past-due customers have been lumped together in one homogenous group ...

By : Jan Frommann

1 week ago

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Collections, Customer Experience
How Customer Tech Literacy drives Long-term Revenue

Technology has permeated every aspect of our lives. Despite this, current levels of consumer tech literacy are surprisingly low. Consider that: O...

By : Jan Frommann

2 weeks ago

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Collections, Customer Experience, Data, Fintech
How Digital Debt Collection improves your Brand Image

Brand image is about so much more than pithy slogans, swish logos, and catchy ads. It is a direct reflection of your customer experience (CX)—so it ...

By : Jan Frommann

3 weeks ago

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Collections, Fintech, SaaS
Turn your Accounts Receivable Processes into a Competitive Advantage

90% of Western European businesses are affected by late payments. What’s more: Bills more than 90 days overdue can be worth as little as 20% of...

By : Jan Frommann

4 weeks ago

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Collections, Fintech, SaaS
5 Key Pitfalls in Digital Collections

Debt collection is changing rapidly. To keep pace banks have to adapt to changing consumer behaviours as well as many other opportunities for digital ...

By : Jan Frommann

1 month ago

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Collections, Fintech
4 Free Debt Collection Resources

We’re entering a precarious financial era, with some experts suggesting that the near future will be marked by increasing inequality and soaring lev...

By : Jan Frommann

1 month ago

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Collections, Customer Experience, Fintech
5 Benefits of Good UX Design in Fintech

Did you know that a reported 58% of all website banking content is too complex for the average consumer? User experience (UX) and user interface (UI) ...

By : Jan Frommann

2 months ago

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Collections, Fintech, SaaS
Emerging Debt Collection Trends to watch in 2021

Collections is changing dramatically, with COVID-19 rapidly exacerbating numerous trends that were already beginning to emerge. The value of non-perfo...

By : Jan Frommann

2 months ago

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Collections, Customer Experience
Reconsidering Self-Service in Light of COVID-19

COVID-19 was a perfect self-service storm. Suddenly, brick-and-mortar locations (such as physical banking branches) were either closed indefinitely or...

By : Jan Frommann

2 months ago

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