Multi-channel Digital Communication for Collections
Digital communication is part and parcel of 21st-century life. You might receive an email reminding you of your upcoming hospital appointment, chat wi...
Blog Posts
Collections, Customer Experience, Fintech
Multi-channel Digital Communication for Collections
Digital communication is part and parcel of 21st-century life. You might receive an email reminding you of your upcoming hospital appointment, chat wi...
AI, Collections, Customer Experience, Data
Segmentation of Customers for Better Engagement
It’s easy to fall into the trap of thinking about your customers as one solid group. In a macro sense, they are—after all, they all purchase goods...
AI, Analytics, Collections, Data
Gaining Insights and Building Digital Assets from Data
2.5 quintillion bytes of data is created each and every day. However, data on its own is of little use—the real magic happens when you turn raw data...
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AI, Collections, Fintech
A/B Testing & Machine Learning in Digital Debt Collections
All companies—no matter their industry, size, or location—have one ultimate goal in mind at all times: improvement. It’s only natural for compan...
AI, Behavioural Economics, Collections, Customer Experience, Fintech
6 Best Practices in Modern Debt Collection
Debt collection is far from a new concept. As such, it’s safe to assume that debt collections best practices are well-established and highly effecti...
AI, Fintech, Onboarding, SaaS
5 Biggest Enterprise Software Implementation Challenges
Introducing a new enterprise software is no easy task. The fruits of one’s effort are not borne immediately. It is a challenging process needing an ...
Data security, Fintech, SaaS
7 Data Security Questions to Ask Enterprise Software Vendors
Data security has never been so important, period! An organisation lives and dies according to its data security. One massive breach and you may never...
AI, Collections, Fintech
6 Reliable Ways to Control your Enterprise Processes after Introducing Automation Software
Business automation gets a bad rap. Type the word Automation into Google and the search engine spits out this example: unemployment due to the spread ...
Onboarding, SaaS
The Ultimate Checklist for Evaluating Enterprise Software Onboarding
To quote venture capitalist Marc Andreessen, software is eating the world. In 2019, global spending on enterprise software rose 8.5% to reach a stagge...
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