For too long, collections case management has been a one-size-fits-all activity. Past-due customers have been lumped together in one homogenous group ...
Technology has permeated every aspect of our lives. Despite this, current levels of consumer tech literacy are surprisingly low. Consider that: O...
Brand image is about so much more than pithy slogans, swish logos, and catchy ads. It is a direct reflection of your customer experience (CX)—so it ...
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90% of Western European businesses are affected by late payments. What’s more: Bills more than 90 days overdue can be worth as little as 20% of...
Debt collection is changing rapidly. To keep pace banks have to adapt to changing consumer behaviours as well as many other opportunities for digital ...
We’re entering a precarious financial era, with some experts suggesting that the near future will be marked by increasing inequality and soaring lev...
Did you know that a reported 58% of all website banking content is too complex for the average consumer? User experience (UX) and user interface (UI) ...
Collections is changing dramatically, with COVID-19 rapidly exacerbating numerous trends that were already beginning to emerge. The value of non-perfo...
COVID-19 was a perfect self-service storm. Suddenly, brick-and-mortar locations (such as physical banking branches) were either closed indefinitely or...