5 Free Information Security and Compliance Resources
Data is the heartbeat of 21st-century financial services. Indeed, McKinsey estimates the annual potential value of artificial intelligence within bank...
Blog Posts
Data, Data security, Finance
5 Free Information Security and Compliance Resources
Data is the heartbeat of 21st-century financial services. Indeed, McKinsey estimates the annual potential value of artificial intelligence within bank...
Behavioural Economics, Collections, Customer Experience, Data
Tailored Messaging and Personalisation
Personalisation is all around us—whether it’s Netflix’s homepage, Spotify’s weekly recommendations, or YouTube’s algorithmically-devised wat...
Collections, Customer Experience, Fintech
Digital Communication Strategies for Increased Repayment
How many forms of communication have you used in the past week? If you’re like many people, you might’ve used: Texts (SMS) WhatsApp messag...
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Collections, Founder Feature
Software Will End Collections As We Know It
There is a major shift in software and it’s been accelerating in the past couple of years. There has been a move from on premise software to multi-t...
Collections, Customer Experience, Fintech
Multi-channel Digital Communication for Collections
Digital communication is part and parcel of 21st-century life. You might receive an email reminding you of your upcoming hospital appointment, chat wi...
AI, Collections, Customer Experience, Data
Segmentation of Customers for Better Engagement
It’s easy to fall into the trap of thinking about your customers as one solid group. In a macro sense, they are—after all, they all purchase goods...
AI, Analytics, Collections, Data
Gaining Insights and Building Digital Assets from Data
2.5 quintillion bytes of data is created each and every day. However, data on its own is of little use—the real magic happens when you turn raw data...
AI, Collections, Fintech
A/B Testing & Machine Learning in Digital Debt Collections
All companies—no matter their industry, size, or location—have one ultimate goal in mind at all times: improvement. It’s only natural for compan...
AI, Behavioural Economics, Collections, Customer Experience, Fintech
6 Best Practices in Modern Debt Collection
Debt collection is far from a new concept. As such, it’s safe to assume that debt collections best practices are well-established and highly effecti...
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