Solutions

Case Management

See what to focus on and the next best steps. Improve recovery outcomes by providing a better agent experience with a 360-degree role-based view of customer data in a comprehensive and collaborative workspace.

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Benefits

30%

reduction in call resolution times

15%

increase in
payments

35%

increase in kept promises to pay

40%

increase in instalment plan conversion

Case Management Features

Managers can optimise their collections teams with prebuilt performance dashboards and AI-powered insights.

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  • dd Unified data with claim-to-account matching
  • dd 'Claim and account' view allows for clear debt recovery assessments
  • dd ‘Claim and account' view allows for clear debt recovery assessments
  • dd Context and communications history in a newsfeed
  • dd Update records, create tasks, send emails and more
  • dd Simplified approval and escalation

Solutions for every stage of debt management

Stage 1

Pre-Deliquent

Stage 2

Early-Collections

Stage 3

Late Collections

Stage 4

Recovery

Stage 5

Debt Sale

Optimise and increase collections & recovery during every stage of debt management.