Solution
Case Management
See what to focus on and the next best steps. Improve recovery outcomes by providing a better agent experience with a 360-degree role-based view of customer data in a comprehensive and collaborative workspace.
Benefits
30%
reduction in call resolution times
15%
increase in
payments
35%
increase in kept promises to pay
40%
increase in instalment plan conversion
Case Management Features
Managers can optimise their collections teams with prebuilt performance dashboards and AI-powered insights.
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Unified data with claim-to-account matching
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'Claim and account' view allows for clear debt recovery assessments
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Context and communications history in a newsfeed
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Update records, create tasks, send emails and more
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Event-triggered workflows and audited transactions
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Simplified approval and escalation
Solutions for every stage of debt management
Stage 1
Pre-Delinquent
Stage 2
Early-Collections
Stage 3
Late Collections
Stage 4
Recovery
Stage 5
Debt Sale