1. Introduction
This Privacy Policy explains how we collect and handle your personal data when you use our website receeve.com and our social media profiles. Personal data includes information that identifies you, such as your name or IP address.
2. Contact Information
Controller: receeve GmbH, Heidi-Kabel-Platz 2, 20099 Hamburg, Germany
Email: info@receeve.com
Data Protection Officer: heyData GmbH, Gormannstr. 14, 10119 Berlin, www.heydata.eu, email: dpo@receeve.com
3. Data Processing and Legal Bases
We process data based on the following legal bases:
Consent (Art. 6 para. 1 s. 1 it. a GDPR)
Contractual necessity (Art. 6 para. 1 s. 1 lit. b GDPR)
Legal obligation (Art. 6 para. 1 s. 1 lit. c GDPR)
Legitimate interests (Art. 6 para. 1 s. 1 lit. f GDPR)
4. Data Transfer outside EEA
Data transfers outside the EEA are protected by EU Commission adequacy decisions or standard contractual clauses. External service providers include:
Canada and Israel (Adequacy decisions by EU Commission)
United States (Standard contractual clauses)
5. Storage Duration
We retain data as long as necessary for its purpose, or as required by law.
6. Rights of Data Subjects
You have rights to access, correct, delete, limit processing, object, and data portability. You can also withdraw consent.
7. Obligation to Provide Data
Certain data is necessary for our business relationship. Without it, we may be unable to provide services. Mandatory data are marked as such.
8. Automated Decision Making
We do not rely on fully automated decision-making processes.
9. Contacting Us
When you contact us, we store your provided data for responding to enquiries.
10. Customer Surveys
We conduct surveys to better understand customer preferences. Data is processed based on consent.
11. Newsletter
We may send newsletters to inform customers about our offers, based on legitimate interest or consent.
12. Website Data Processing
We collect data for website stability and security based on legitimate interest.
13. Web Hosting
Our website is hosted by an external provider for the purpose of providing the website. The provider processes personal data.
14. Contact Form
Data submitted through the contact form is stored for responding to enquiries.
15. Vacant Positions
We process applicant data for employment purposes based on consent or legal necessity. Data may be shared with HR departments and recruiting processors.
16. Booking of Appointments
Appointment data is processed for user convenience based on legitimate interest.
17. Third-party Tools
We use various third-party tools for analytics and advertising, based on consent. The tools include:
17.1. Hotjar
We use Hotjar for analytics. Provider: Hotjar Ltd., Malta. Processes Usage and Meta/communication data in the EU based on consent. Data subjects can revoke consent anytime. Data is deleted when its purpose no longer applies. More info at Hotjar Privacy Policy.
17.2. LinkedIn Insight Tag
We use LinkedIn Insight Tag for conversion tracking. Provider: LinkedIn Ireland Unlimited Company, Ireland. Processes Meta/communication and Usage data in the EU based on consent. Data subjects can revoke consent anytime. Data is deleted when its purpose no longer applies. More info at LinkedIn Privacy Policy.
17.3. Google Ads
We use Google Ads for advertising. Provider: Google Ireland Limited, Ireland. Processes Usage and Meta/communication data in the US based on consent. Data subjects can revoke consent anytime. Data is deleted when its purpose no longer applies. More info at Google Ads Privacy Policy.
17.4. Google Analytics
We use Google Analytics for analytics. Provider: Google Ireland Limited, Ireland. Processes Usage and Meta/communication data in the US based on consent. Data subjects can revoke consent anytime. Data is deleted when its purpose no longer applies. More info at Google Analytics Privacy Policy.Data Captured:
page_view: This event captures information about the pages a user views on our website, providing insights into their browsing behaviuor and interests.
user_engagement: This event tracks user interactions and engagements with our website, helping us understand how visitors interact with our content and features.
session_start: This event signifies the initiation of a browsing session, allowing us to analyse the duration and activities within a session.
first_visit: This event identifies and records a user's initial visit to our website, enabling us to differentiate new visitors from returning ones.
Banner Accept Cookies: This event registers when a user accepts the use of cookies through our banner, indicating their consent to data collection for the specified purposes.
scroll: This event captures information about a user's scrolling behavior on our website, aiding in understanding user engagement and content visibility.
click: This event records instances of users clicking on elements or links within our website, providing insights into user interaction patterns.
generate_lead: This event is triggered when a user submits information through a lead generation form, allowing us to collect relevant contact details for further communication.
demo_original: This event indicates when a user interacts with our original demo feature, providing valuable insights into user preferences and interests.
file_download: This event logs when a user initiates a file download, enabling us to track which resources are of interest to our visitors.
Banner Close Button: This event notes when a user closes the banner, indicating their decision not to interact with the cookie preferences at that moment.
Banner Reject All: This event registers when a user chooses to reject all cookies through our banner, indicating their preference not to allow any data collection.
Preference Center Opened From Banner: This event tracks when a user accesses the preference center through the banner, allowing them to customise their cookie settings.
Preferences Allow All: This event records when a user selects the option to allow all cookies in the preference center, indicating their consent for broader data collection.
Preferences Close Button: This event captures when a user closes the preference center, finalising their selection of cookie preferences.
17.5. HubSpot
We use HubSpot for customer relationship management. Provider: HubSpot, Inc., USA. Processes Usage and Meta/communication data in the US based on consent. Data subjects can revoke consent anytime. Data is deleted when its purpose no longer applies. More info at HubSpot Privacy Policy.
17.6. Google Tag Manager
We use Google Tag Manager for analytics. Provider: Google Ireland Limited, Ireland. Processes Usage data in the US based on consent. Data subjects can revoke consent anytime. Data is deleted when its purpose no longer applies. More info at Google Tag Manager Privacy Policy.
17.7. Jetpack
We use Jetpack for website security. Provider: Aut O’Mattic A8C Ireland Ltd., Ireland. Processes Usage and Meta/communication data in the US based on legitimate interest. Data is deleted when its purpose no longer applies. More info at Jetpack Privacy Policy.
17.8. Facebook Pixel
We use Facebook Pixel for analytics. Provider: Facebook Ireland Ltd., Ireland. Processes Usage data in the US based on consent. Data subjects can revoke consent anytime. Data is deleted when its purpose no longer applies. More info at Facebook Privacy Policy.
18. Data Processing on Social Media Platforms
We use social media to present our company. Users contacting us via social media profiles have their data processed for responding to enquiries.
19. Changes to this Privacy Policy
We may update this policy. The current version is always available on our website.
20. Questions and Comments
If you have any questions or comments, please contact us using the provided contact information.