Achieving an Individualised Approach to Collections Case Management
For too long, collections case management has been a one-size-fits-all activity. Past-due customers have been lumped together in one homogenous group ...
Blog Posts
Collections, Customer Experience, SaaS
Achieving an Individualised Approach to Collections Case Management
For too long, collections case management has been a one-size-fits-all activity. Past-due customers have been lumped together in one homogenous group ...
Collections, Customer Experience
How Customer Tech Literacy drives Long-term Revenue
Technology has permeated every aspect of our lives. Despite this, current levels of consumer tech literacy are surprisingly low. Consider that: O...
Collections, Customer Experience, Data, Fintech
How Digital Debt Collection improves your Brand Image
Brand image is about so much more than pithy slogans, swish logos, and catchy ads. It is a direct reflection of your customer experience (CX)—so it ...
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Collections, Fintech, SaaS
Turn your Accounts Receivable Processes into a Competitive Advantage
90% of Western European businesses are affected by late payments. What’s more: Bills more than 90 days overdue can be worth as little as 20% of...
Collections, Fintech, SaaS
5 Key Pitfalls in Digital Collections
Debt collection is changing rapidly. To keep pace banks have to adapt to changing consumer behaviours as well as many other opportunities for digital ...
Collections, Fintech
4 Free Debt Collection Resources
We’re entering a precarious financial era, with some experts suggesting that the near future will be marked by increasing inequality and soaring lev...
Collections, Customer Experience, Fintech
5 Benefits of Good UX Design in Fintech
Did you know that a reported 58% of all website banking content is too complex for the average consumer? User experience (UX) and user interface (UI) ...
Collections, Fintech, SaaS
Emerging Debt Collection Trends to watch in 2021
Collections is changing dramatically, with COVID-19 rapidly exacerbating numerous trends that were already beginning to emerge. The value of non-perfo...
Collections, Customer Experience
Reconsidering Self-Service in Light of COVID-19
COVID-19 was a perfect self-service storm. Suddenly, brick-and-mortar locations (such as physical banking branches) were either closed indefinitely or...
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